CUSTOMER SERVICES
(REMOTE WORK- US or UK Time Zone)
We have job openings for Customer Service Representatives, one who will support customers by providing helpful information, answering questions,
and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
DUTIES & RESPONSIBILITIES
Customer service responinclude answering phone calls and emails, responding to customer
questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a
sales customer service representative, customer service duties and responsibilities will include selling products and
services to clients and processing payments.
QUALIFICATIONS
– Tertiary level or equivalent.
– Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
– Sales experience is highly advantageous.
– Computer literate with an above-average typing speed.
– Superb verbal and written English communication skills.
– Thorough, with excellent listening skills.
– Ability to calm irate, anxious, or grieving customers.
– Capacity to navigate stressful situations with ease.
– Available to work shifts, which may include work during evenings, weekends, and public holidays.