DISPATCH MANAGER
Talent Solutions International is now looking for a DISPATCH MANAGER
Duties & Responsibilities
- Provide leadership and guidance to the dispatch team
- Monitor and report dispatch department performance statistics.
- Provide oversight for carrier scheduling and routing software implementation, including managing any necessary updates to ensure compliance with contract requirements
- Develop new programs as needed, such as shipment tracking solutions in coordination with accounting, analysis of system performance metrics, etc.
- Evaluate systems vendors, equipment providers (common carrier phone line providers), or other suppliers to assess the potential impact on service level agreements
- Ensure that all dispatchers receive adequate training
- Establish, monitor, and implement procedures for evaluating the performance of employees
- Mediate problems and disputes between dispatch/route service personnel and customers as needed
- Oversee the routing team to resolve problems that may arise and ensure proper operation of the equipment used to schedule automotive carriers
- Perform other duties as assigned by management.
Requirements
- Bachelor’s degree or equivalent experience in business, communications, or computer science
- Must have superior written and verbal communication skills to effectively interact with the public and coworkers
- Knowledge of computer technology is desirable; knowledge of Microsoft Excel is highly desired
Experience with:
- dispatch-tracking software is desirable
- transportation scheduling, routing, and safety regulations
- customer service and personnel procedures related to managing a team of employees.